Terms & Conditions

Please read these Terms & Conditions carefully, as they set out our and your legal rights and obligations in
relation to our services. By accepting the quotation, paying the deposits required and the contract starting,
the client is deemed to accept all of the terms and conditions listed below.

1. Scope of work

  • The work as detailed shall be carried out to the standard a reasonable person can expect.
  • The client is to indicate the line of the boundaries, underground cables and pipes before work commences and TPI Fencing & Gardens (hereinafter referred to as TPI) to the best of their knowledge.
  • The client is solely responsible for obtaining any planning permission required, including the preparation and submission to the local authority of any necessary applications. TPI takes no responsibility for loss or damages incurred as a result of failed planning permission or the client requiring planning permission in retrospect.
  • This quote excludes: excavation/removal of any concrete deeper than 150mm thick, filling of wells, mines or shafts, removal of any air raid shelters, removal of asbestos, removal of any chemicals, removal or grinding of any tree stumps and the re-routing of any services unless otherwise specified.

2. Quotation

  • All quotations are valid for 30 days only and may be subject to alteration after that date.The quotation is a price at the time of submission taking into account existing site conditions and layout at the time of viewing, if site circumstances change quotation will need to be re submitted.
  • Acceptance of the quotation signifies acceptance of these terms and conditions of the contract documents and represents a binding contract between the parties. It should be noted that any subsequent cancellation by the client will involve the client being liable to a cancellation fee and any loss of expenses incurred as a result at the discretion of TPI up to a maximum of 50% of the total of the quotation.
  • Only the work described in the quotation is included; the supply of any other materials or labour costs to carry out such works other than stated within the quotation is excluded. Any alteration, modification or extras beyond the work specified in the quotation may be liable for an additional cost, which will be agreed by both parties prior to being undertaken.
  • No allowance is made in the quotation for any extra work required due to unknown, hidden or underground features.

3. Payment

The client accepts that he/she will pay TPI the full contract sum (all costs incurred).

3.1Payment terms:

  • 40% of total estimate value is required before works commencing. On completion the client will be required to pay the remaining 60% balance paid within 7 days.
  • Unless otherwise stated payments are due 7 days following receipt of invoice.
  • Materials need to be purchased in advance and will form part of the first stage deposit, payable one week in advance of the agreed start date. If this or any invoices, are not paid within seven days of being rendered the client will be deemed to be in default and therefore in breach of contract. TPI will then be entitled to cease work and remove all materials remaining unused on the site and recover from the client his whole loss and expenses arising out of the said default by the client.
  • In the event it is necessary to institute legal recovery of the outstanding sum the client will be liable to pay TPI’s legal fees.
  • If the delivery date of goods is delayed by the customer, TPI reserves the right to charge the client the daily labour rate for all staff on site until the material arrives. In the event that the client changes their mind as to the materials they need, after the original materials have been delivered, they will be responsible for any additional costs.

4. The Site

  • The client commits to granting sufficient and reasonable access to the site throughout the period of execution of the contract.
  • Access to water and electricity services will be provided by the client at no additional cost to TPI.
  • TPI shall be free from any liabilities (including structural or accidental) when using machinery, except for accidents caused by its improper use. The client is responsible for all plant on site once TPI staff and subcontractors have left site after a working day.
  • TPI undertakes to make all reasonable endeavours to complete the work within a reasonable timeframe or by a specific date if so agreed. However, unforeseen circumstances such as weather may hinder progress, and TPI undertakes to keep the client informed.

5. Construction & Materials on Site

  • TPI always uses reputable high quality suppliers for the supply of timber, turf, trees and shrubs; however, it is unable to guarantee their performance once we have left the site.
  • Any structural or appearance of finished features is at the discretion of the TPI, unless agreed in writing by the client or agent prior to the start of works. Where a written specification for the appearance of a feature is provided to TPI, it is the responsibility of the client or agent to request a small sample of this finished works prior to the start of that specific feature. If a particular variety (i.e. species or cultivar) is not available a suitable substitute will be selected.
  • Natural products may show some colour and/or texture, spacial variations; therefore TPI cannot guarantee supplied materials are exact representations of any samples provided.
  • Materials delivered to site and tools left on site become the responsibility of the client. The contractor accepts no responsibility for loss damage or expense after delivery of materials to site for any reason. Delivered plants if not planted immediately will be stowed in an agreed location within the client’s garden. At this stage responsibility for the loss or theft of these plants will rest with the client.
  • Wood is a natural product, and is therefore susceptible to certain changes in an outdoor environment. Extremes of temperature or weather conditions will cause a reaction. Certain conditions may cause products to split, lose shape or warp. This is natural and in all but the most extreme cases, normal shape will be resumed. TPI cannot be held responsible for the above taking place.

6. Maintenance after completion

  • All watering of plants, trees, shrubs and turf becomes the responsibility of the client once the contract has been completed and TPI cannot accept any responsibility for the survival once the contract has been completed.

7.Garden Maintenance

  • If we are required to remove green waste or general waste from the site, this will be subject to charge, as will parking and congestion charges if applicable.
  • Collection of non-stock parts and materials is chargeable but time will be kept to a minimum and reasonable. Also you shall be informed prior to the operative(s) leaving the site where possible.
  •  In the event of an Operative(s) unable to gain access at a previously agreed time, there will be a call out charge equating to a minimum of one hour rate.

8. General

  • TPI will agree a date and time with you for the works to commence and we shall use our best endeavours to ensure the Operative(s) attends on the time and date. However we accept no liability in respect of non-attendance or late attendance of the Operative(s) or for the late or non-delivery of goods.
  • Any date or dates included in our estimate or quotation are estimated dates and TPI shall not be in breach of this agreement for failing to start or finish by any date given.
  •  Any accidental or malicious damage caused by the client, their children or any third party during the course of the construction or maintenance may incur an additional repair charge.
  • TPI reserves the right to use any drawings, photographs or plans produced by us for any future publications or displays whilst ensuring the anonymity of the client.


TPI Fencing & Gardens has public liability insurance

TPI Fencing & Gardens is a licensed waste carrier: CBDU497823

Thomas Ibbott T/A TPI Fencing & Gardens

21 Littlebrook Lane, Wootton, Bedford, MK43 9RA

VAT number: 395625654

T: 012349 58865

E: info@tpifencing.co.uk

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